Refund policy

Last updated: October 10, 2026

We want you and your pet to love your order from Pawfect Snout 🐾. If something isn't right, here's how we can help.

30-day returns

You can request a return within 30 days of receiving your order. To be eligible, items must be unused, clean, and in their original packaging, with proof of purchase.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no cost to you.

Items that can't be returned

Used toys, chews, treats, food, or supplements
Used grooming tools, for hygiene reasons
Items damaged by pets or by normal wear and tear
Gift cards

How to start a return

Email us at king2143569@gmail.com or use our contact form with your order number and the item you'd like to return.
We'll reply with return instructions and the return address. Items sent back without first requesting a return can't be accepted.
Pack the item securely and ship it using a trackable method.

Return shipping

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to post it.